Site Director / District Manager
About the role
Lead BPO call-centre operations, manage supervisors and agents, and improve service quality and financial performance. Responsibilities include client relationships, budgets, operational planning and compliance.
Requirements
- Bachelor’s degree in business administration, management or a related field.
- At least five years in BPO leadership, focused on call-centre operations.
- Experience managing teams and improving operational metrics.
- Strong communication, analysis and problem-solving skills.
Benefits
- Performance bonuses and health benefits.
- Professional development opportunities.